Job Details:
Help Desk Analyst ( Contract role)
Join a forward-thinking company that values innovation and professional growth. We offer a dynamic work environment that combines the benefits of remote flexibility with on-site collaboration. By joining our team, you'll gain access to diverse projects, a supportive network, and opportunities to enhance your technical expertise.
**Key Responsibilities:**
- **Incident Handling:** Provide end-user support via phone, email, or face-to-face interaction, prioritizing and troubleshooting issues effectively.
- **Technical Support:** Manage the installation, maintenance, and optimization of computer hardware and software.
- **Problem Solving:** Utilize diagnostic tools to track and resolve issues, escalating more complex problems as required.
- **Documentation:** Maintain detailed records of support interactions to build a comprehensive incident history.
- **System Administration:** Execute tasks such as software installation, system configuration, and user profile management.
- **Knowledge Sharing:** Develop and distribute help sheets and FAQs to empower end-user self-service.
- **Project Involvement:** Contribute to computer projects and the installation of hardware.
- **On-Call Support:** Offer after-hours assistance when necessary.
- **Customer Engagement:** Deliver exceptional service with professionalism and a customer-first attitude.
**What We’re Looking For:**
- **Technical Skills:** Basic hardware knowledge and experience with Windows operating systems and Microsoft Office.
- **Certifications:** A+ or Microsoft certifications are advantageous but not mandatory.
- **Communication:** Strong verbal and written communication skills.
- **Interpersonal Skills:** Excellent at building rapport, listening, and questioning.
- **Analytical Skills:** Proven ability to prioritize and solve problems under pressure.
- **Attention to Detail:** A knack for detailed work and quick learning.
- **Experience:** Previous help desk or tech support experience is a plus.
**Work Environment:**
Please send a current copy of your resume with work history to kevin@libertyjobs.com for consideration. All communications are 100% confidential.
Kevin McCarthy
Libertyjobs.com
484-238-1949
Keywords: Service Desk Analyst, Help Desk, Technical Support, Hybrid Role, Computer Support, Incident Management, System Administration, Customer Service, IT Support.
**Key Responsibilities:**
- **Incident Handling:** Provide end-user support via phone, email, or face-to-face interaction, prioritizing and troubleshooting issues effectively.
- **Technical Support:** Manage the installation, maintenance, and optimization of computer hardware and software.
- **Problem Solving:** Utilize diagnostic tools to track and resolve issues, escalating more complex problems as required.
- **Documentation:** Maintain detailed records of support interactions to build a comprehensive incident history.
- **System Administration:** Execute tasks such as software installation, system configuration, and user profile management.
- **Knowledge Sharing:** Develop and distribute help sheets and FAQs to empower end-user self-service.
- **Project Involvement:** Contribute to computer projects and the installation of hardware.
- **On-Call Support:** Offer after-hours assistance when necessary.
- **Customer Engagement:** Deliver exceptional service with professionalism and a customer-first attitude.
**What We’re Looking For:**
- **Technical Skills:** Basic hardware knowledge and experience with Windows operating systems and Microsoft Office.
- **Certifications:** A+ or Microsoft certifications are advantageous but not mandatory.
- **Communication:** Strong verbal and written communication skills.
- **Interpersonal Skills:** Excellent at building rapport, listening, and questioning.
- **Analytical Skills:** Proven ability to prioritize and solve problems under pressure.
- **Attention to Detail:** A knack for detailed work and quick learning.
- **Experience:** Previous help desk or tech support experience is a plus.
**Work Environment:**
Please send a current copy of your resume with work history to kevin@libertyjobs.com for consideration. All communications are 100% confidential.
Kevin McCarthy
Libertyjobs.com
484-238-1949
Keywords: Service Desk Analyst, Help Desk, Technical Support, Hybrid Role, Computer Support, Incident Management, System Administration, Customer Service, IT Support.