Job Details:
Software Client Support Manager
Competitive salary + Benefits + Profit Sharing
Willow Grove, PA
A growing technology company is seeking a Software Client Support Manager to manage their client software support team. This is a full time permanent position offering tons of room for growth. Qualified candidates will have most of the following experience:
Responsibilities and duties:
- Manage and build a team to handle all customer related support issues
- Own escalation management and resolution
- Monitor, track, and report on support ticket statuses and make recommendations for improvement of product and processes
- Manage training of team
Requirements:
- Software Client Support management at a technology company delivering services in a SaaS model
- Strong experience managing client support teams
- A strong customer focus and strategic skills
- Extensive trouble shooting skills
Benefits:
- Competitive salary + Profit Sharing and great benefits
- Causal work environment
- Some work from home flexibility
- Growth potential
If you are interested please send a word copy of your resume to Brett@libertyjobs.com and I will reach out with more information.
I look forward working with you!
***Please keep in mind I work in all areas of IT and have multiple openings in the Philadelphia/Wilmington/South Jersey area so even if you are not a perfect match for this position please still send me your resume. Also, if you know anyone looking offer a generous referral bonus***
Brett Schade
Liberty Personnel Services, Inc.
410 Feheley Drive | King of Prussia, PA 19406
Direct Line: 484.567.2098
brett@libertyjobs.com www.libertyjobs.com
http://www.linkedin.com/in/brettschade - @HotPhillyITjobs