Job Details:
Help Desk Analyst
I'm seeking a Help Desk Analyst for an onsite position with a stable and growing company in the local area. Interested candidates with the following skill set are encouraged to apply.
- Technical Support: Troubleshooting operating systems, computer hardware, software applications, and network connectivity.
- Ticket Management: Logging, tracking, and managing support requests from initial report to resolution, often using ticketing software.
- User Assistance: Guiding users through step-by-step solutions, providing remote support, and conducting installations or upgrades.
- Escalation: Identifying and escalating critical issues to Tier 2 or Tier 3 teams.
- Technical Knowledge: Understanding of Windows/macOS, Active Directory, Office 365, and peripheral devices.
- Communication: Strong verbal and written skills to explain technical issues to non-technical users.
- Customer Service: Patience, empathy, and a focus on minimizing user downtime.
- Problem-Solving: Strong analytical skills to diagnose root causes.
- Education/Experience: Often requires an associate degree in IT, technical certifications (e.g., CompTIA A+), or previous customer support experience.
If you would like to learn more about this position, please send your resume to bf@libertyjobs.com and you can also connect with me on LinkedIn as I have multiple positions available in all areas of IT and I would be glad to help you or someone you know learn about better job opportunities.
Brian Patrick Feeley
bf@libertyjobe.com
484-690-9609
Please connect with me on LinkedIn
#LI-BF1