Job Details:
Sr. Manager, Workforce Management – Contact Center
Location: Katy, TX | Full-Time
A high-growth retail and e-commerce operation is seeking an experienced Sr. Manager of Workforce Management to lead forecasting, scheduling, and real-time operations across a large-scale contact center (200+ agents).
What You’ll Do:
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Lead WFM strategy across multiple channels and locations
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Oversee forecasting, scheduling, and real-time management
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Manage and develop a workforce team (manager + analyst)
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Drive productivity and service level improvements using data
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Play a key role in long-term planning and WFO systems
What We’re Looking For:
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8+ years of WFM experience, 4+ years in leadership
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Strong contact center background (retail/e-comm a plus)
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Skilled in forecasting, scheduling, reporting, and analysis
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Comfortable configuring WFM tools (AI/WFO experience a plus)
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Excellent communicator and team builder
Ready to lead workforce strategy for a high-volume, customer-first organization? Let’s talk.
Make an impact where your expertise matters—apply now.
All inquiries will be held in strict confidence.
To apply, email mikes@libertyjobs.com your resume.
Please reach out for additional info. I have over 100+ roles open daily! Please add me on Linked in.
---No Third Parties---
Michael Sardella| Liberty Personnel Services, Inc.
300 Conshohocken State Rd., Suite 750, West Conshohocken, PA 19428
610.941.6300 EXT 145| 610.941.2424 Fax
mikes@libertyjobs.com
www.libertyjobs.com
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