Job Details:
My client is a top notch security, IP, CCTV and access commercial installer. They are actively seeking multiple Access Control Technicians. Duties and responsibilities include:
- Improve analyzing calls as they come in to reduce inefficient tech dispatching.
- Provide expertise and assistance to Service Techs
- Take the lead to ensure the proper steps are followed for all National Accounts jobs and Service.
- Lead technical support for customer inquiries and troubleshooting issues.
- Be pro-active in develop strong expertise in with major lines we install and service
- PM jobs and schedule service tickets
- Periodically review workloads with manager to ensure efficiency and completion
- Keep customer and sales apprised of service call status at any given time.
- Responsible for managing and providing detailed reporting and tracking of Cage Stock
- Dispatch Technicians, and Sub Contractors based on priorities and geographic location
- Make regular scheduled on-site visits to customer to be pro-active and to determine potential needs
- Assist with System Upgrades
- Complete tests of all new products in TPB “field environment” to ensure all parts operate as described, integrate as expected and to define installation and test procedures for Technicians
- Define and procedural operating instructions and parameters for customers
- Program system using standards with the objective of making the system understandable vs. making devices operate
- Work with client IT departments and management to help coordinate needs from that end for a successful project completion
- Schedule appointments for repairs, system upgrades and new sales within customer time constraints
- Complete and turn in paperwork timely (example: vehicle log, time sheets, service tickets etc.)
- Daily communications with Service Manager on delays, requirements and general status of jobs
- Ensure complete closeout and turnover of programming guides, licensing information and sign-offs to the client and Database Administrator as required
- Schedule appointments for repairs and system upgrades, new sales, must coordinate with customer time constraints.
- Ability to train – Administrator – level for customers on access and video systems
- Work with manufacturers to match customer’s needs with best version and platform
- Train customer on operation of system in an understandable manner
Basic Qualifications:
- High School Diploma
- 3+ years of industry experience with emphasis on computer software operations
- 1 year of hardware experience with electronic trouble shooting, setup and maintenance
Preferred Qualifications:
- Manufacturer certification or product knowledge with: CCure, Amag, Genetec, S2, Alarm.com, EST, DMP and Connect One
Send a resume to dg@libertyjobs.com and/or call Dan Gallagher at 484 567 2084 for a prompt response!
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