Job Details:
My client is a top notch HVAC Mechanical Contracting firm. They are actively seeking an HVAC Service Supervisor for the Phoenix office.
- Effectively manages and controls equipment, material, tool utilization, and costs while assuring proper staffing and efficient field operations.
- Audits required documents before the start of work to ensure all pertinent information is included; assures personnel doing the work are well informed of the scope of work.
- Provides current input and actively participates in regular review meetings on work progress, customer relations, field relations, internal administration, and other matters affecting service operations.
- Expedites and achieves schedules through the dispatcher; returns unused materials to suppliers for credit; closes all completed jobs and expedites release for billing.
- Provides sales personnel with leads and alerts sales personnel about competitive sales efforts.
CUSTOMER SERVICE:
- Ensures customer concerns are responded to quickly and efficiently while building and maintaining customer confidence and satisfaction.
- Able to influence and drive customer satisfaction; possesses the proper judgment to escalate procedures when an emergency arises so that customers' needs are met.
- Effectively communicates relevant information to customers regarding their systems, regardless of the customer's level of technical knowledge.
- Reports customer relations activity affecting customer satisfaction; fosters positive long-term relationships.
STAFF DEVELOPMENT:
- Trains all levels of service technicians, apprentices, and interns; mentors service representatives on how to solve problems independently.
- In coordination with Service Manager, develops and implements programs to improve the skills of individual technicians and the work group as a whole; provides training assistance and support
Send a resume to dg@libertyjobs.com and/or call Dan Gallagher at 484 567 2084 for a prompt response!
#MechanicalContractor
#HVAC
#BuildingAutomation
#Libertyjobs
#midsenior