Job Details:
My client is an international manufacturer of industrial pumps with applications in nuclear, power, wastewater and manufacturing. Looking for an Aftermarket Service Engineer to get involved with clients who have issues after the pumps have been installed. Looking for Degreed Engineer with large pump experience. Duties include:
• Issue RMA and other related documentation to customer to initiate the return of a pump for the repair
process.
• Complete receipt inspection reports and develop scopes of work for repair of pump
• Develop and maintain failure analysis program and conduct failure analysis when required for returned
pumps
• Assist in the determinization of the repair methods and develop cost estimates.
• Interface with product engineering as required when developing scope of work, failure analysis, and repair
methods
• Interface with Field Service as required and provide repair operations and methods support
• Prepare customer quotation packages in Epicor ERP system including service reports, pictures of asfound conditions, documentation and provide recommendations for spare parts and product upgrades.
• Assist Aftermarket Service Manager as needed in maintaining regular customer contact with review of
quotations, obtaining approvals to proceed and providing status updates.
• Assist Aftermarket Service Manager as needed in customer relationship management for aftermarket
service business and integrate individual customer requirements into Epicor customer master record
for consistency across plants.
• Assist in production and materials planning functions for repair orders.
• Assist in developing standard repair procedures, methods and work instructions for the TSUA repair
network
• Review and respond to customer concerns pertaining to repair and service work.
• Interface with all TUSA repair facilities to develop common procedures, methods, processes and
practices.
Engineering degree a must. ERP systems knowledge a major plus!
Send a resume to dg@libertyjobs.com and/or call Dan Gallagher at 484 567 2084 for consideration.
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