Job Details:
SERVICE MANAGER
Well-respected Energy Management provider seeks experienced Service Manager to head team of Building Automation Service Techs. Must have direct experience in building automation energy management.
DUTIES AND RESPONSIBILITIES:
• Communicates with existing customer base regularly to ensure success
• Provides daily management for the entire Service Department to include the Service Coordinators and all Building Automation Technicians within the department
• Oversees, monitors, and provides direction for the department
• Utilizes Service Management system reporting capabilities to stay informed on all aspects of the Service Business and its deliverables
• Ensures all accounting information associated with the Service Department is kept of to date and is accurate
• Participates in Manpower Utilization meetings to ensure correct deployment of Company Assets based on changing variables
• Directly supports the Service Coordinators and is the first response in problem rectification/solving
• Monitors service calls to observe staff’s demeanor, technical accuracy, and conformity to company policies; provides feedback as required
• Monitors and analyzes productivity of Building Automation Technicians; generates reports based on analysis.
• Fields questions internally and externally (clients); recommends solutions to customer/end user issues (sometimes in conjunction with the others)
• Provides periodic reporting to the Executive Management Team to reflect progress of the department
• Interfaces with sales and customer support teams to provide technical information and assistance to team and customers (sometimes in a Selling Scenario)
• Possesses and maintains thorough knowledge of Sage Service Management software, contra rates, material costs, pricing strategies, horizontal business offerings, manpower strengths and weaknesses, etc.
• Directly participates in hiring, training, and development of new hires
• Actively promotes a positive company culture and utilizes methodologies the company provides to support high morale within the organization
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions
• Performs other related duties as assigned by the Executive Management Team
SUPERVISORY RESPONSIBILITIES:
• Directly supervises approximately (6) employees within the department
• Indirectly supervises approximately (20) employees within the service department
• Carries out supervisory responsibilities in accordance with the organization's policies, Executive Management Team directives and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS:
• Bachelor’s degree (B. S.) in related field or equivalent
• A minimum of (5) years related experience or equivalent.
• Strong leadership and management tendencies (can-do attitude, calm under
pressure, definition of purpose, eliminates procrastination)
• Possess a thorough understanding of business acumen
• Basic competence in duties and tasks of supervised employees.
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Excellent customer service and interpersonal skills.
• Demonstrated ability to supervise and motivate subordinates.
• Good judgement with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Commitment to excellence and high standards.
• Excellent written and verbal communication skills.
• Versatility, flexibility, and a willingness to work within constantly changing
priorities with enthusiasm.
QUALIFIED CANDIDATES SUBMIT RESUME TO: JESSE@LIBERTYJOBS.COM
JESSE KATZ
LIBERTY PERSONNEL SERVICES
JESSE@LIBERTYJOBS.COM