Job Details:
Senior Field Service Engineer Troubleshooting scientific laboratory instrumentation
Works the Boston territory
The Senior Field Service Engineer is a field based position that is responsible for customer support activities, with a focus on preventative and corrective maintenance of instrumentation. The successful candidate must have the ability to utilize proven troubleshooting processes to diagnose and resolve technical issues on a variety of electro-mechanical instruments. The ability to manage service call scheduling, parts inventory and administrative responsibilities with minimal supervision is required. Additional responsibilities include; customer relationship management, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales. The Field Service Engineer will represent the company in a positive, professional manner in all dealings with customers, both external and internal.
Minimum Requirements/Qualifications:
• 5+ years of field service experience
• Bachelor’s Degree in Mechanical engineering, biology, chemistry
• Demonstrated ability to diagnose and resolve problems on electronic and mechanical instrumentation.
• Troubleshooting scientific laboratory instrumentation
• Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams.
• Good written and verbal communication skills, self-motivated and an effective team player.
• Provide periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.
• Review available technical literature to maintain an awareness of current laboratory practices and procedures.
• Provide on-site product installation and customer training, on an as-needed basis.
• Must possess a valid driver’s license.
Please forward your resume in word format to kevin@libertyjobs.com
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