Job Details:
Field Service Engineer
You will be supporting commercial high-end printers & technologies which may include one or more product lines (PageWide XL, Latex, UV products). This roles purpose is to provide remote solutions that minimize our customers down time by avoiding wait and travel time necessary for onsite service. We support a very unique customer base each with mission critical attributes that rely heavily on our ability to adapt, meet our Service Level Agreements (SLA) while delivering world class customer service and complete technical resolutions.
REQUIREMENTS:
- 2+ years of applicable experience
- Documented job history which includes a technical background encompassing both software and hardware knowledge, troubleshooting, problem solving, team collaboration, and customer service expertise
- We are looking for candidates with support experience that exceeds basic level product support such as simple items like cell phones etc.; This is not an entry level position and requires
- Exposure to a variety of computer applications, data bases, remote access applications, and network configurations
- Exceptional communication skills needed to manage interactions with a culturally diverse customer & reseller base
- Ability to de-escalate and prioritize well interactions with customers while delivering world class customer satisfaction
- Prior experience within a care center / remote support center managing service events via a ticketing system
- Enthusiasm for investigating and resolving challenging issues, building a structured plan of action to resolve while keeping our customers informed on progress and delivering a positive outcome
- Knowledge of structured methodology to resolve an issue such as 5-step troubleshooting
- PLC’s and software programming
- Servo systems, preferably Bosch Rexroth, set up and programing
- Good communication skills
- Conduct themselves in a professional, cooperative, polite, courteous manner with customers
- Have knowledge and experience in the Flexographic Printing industry.
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Travel up to 75%
- You can live anywhere in the USA
- Prior field service experience repairing, troubleshooting electro-mechanical commercial products on location at customer sites
- Graphics and / or application support experience; Adobe suites, RIP software, print job configuration setup
Chuck Winter
#printing
printing, flexo, flexographic, controls, plc, engineer, servos