Job Details:
Service Desk Manager
Our client located in Dover, DE is seeking a Service Desk Manager to run their team of 5 Service Desk Associates. This team is responsible for incident response as well as delivering business generated service requests while driving process improvement and maintaining relationships.
Qualifications
- At least 1 year of experience managing a 24/7 service desk
- 3+ years experience troubleshooting hardware and software issues
- Experience and understanding of Windows operating systems, SCCM and Dell Hardware
- ITIL Certification preferred
- Ability to travel locally about 20% of the time
- Must be a US Citizen or Green Card holder
This is a great positions for someone that wants to get in with a stable company where they can hang their hat. Great benefits, good environment and ability to grow and learn.
Please submit your resume to Katie George at kg@libertyjobs.com
Katie George
Senior IT Recruiter
Liberty Personnel Services, Inc.
410 Feheley Drive | King of Prussia, PA 19406
kg@libertyjobs.com www.libertyjobs.com
http://www.linkedin.com/in/kgeorge406
Key Words: help desk manager, service desk manager, ITIL, Windows, Troubleshooting, 24/7, SCCM, Dell, Manager