Job Details:
Inside Sales
Position Summary
An Inside Sales Coordinator is responsible for promoting programs over the phone, in person, and through various marketing efforts. This person is expected to build positive relationships, provide top-notch customer service and serve as a positive role model..
Position Objective/Purpose
We are seeking motivated team members who believe deeply in the organization’s mission and who display a record of achievement in sales, customer service and grassroots marketing. The candidate must be capable assessing web analytics, alumni data and new prospect data to better understand prospect behavior and then establish a plan to improve the capture rate for both. Duties will include promoting programs to prospective clients and corporations over the phone, in person, and through various marketing efforts. This position, which incorporates sales, local marketing and customer service, will require the candidate to complete multiple tasks simultaneously in a fast-paced environment while maintaining the professional standards.
Essential Job Responsibilities
• Fielding phone calls from prospective clients, assisting them, promoting programs and facilitating enrollment.
• Lead and implement call campaigns to clients and prospective companies. Must be comfortable making over 50 calls per day and up to 200 per week during major sales campaigns.
• Collaboration with Marketing Team and using market research to build upon grassroots outreach
• Involvement in promotional and customer service events including Open Houses
• Working knowledgeably with online enrollment and lead tracking system.
• Assist with selected promotional mailings
• Other responsibilities as assigned
• Have fun
Position Competencies for Success
• Understand and support the mission of the organization
• Excellent telephone and interpersonal skills, conveying enthusiasm, knowledge, helpfulness and confidence – skills that can be applied to sales and customer service.
• Solid understanding of web analytics with strong analysis skills to better understand customer behavior and optimize B to C sales efforts, via the web.
• The ability to plan, lead and assist in one or more forms of grassroots, local marketing campaigns
• The ability interact with people at promotional events, conveying enthusiasm, knowledge, helpfulness and confidence
• Excellent verbal and written communication skills
• The ability to work effectively with others in all levels of the organization in a professional manner
• Commitment to producing consistent, high-quality work
• Positive attitude, with ability to show patience, care and empathy to camp families
• Flexible, adaptive and a Team player
Experience Requirements
• 1-3 years inside sales and customer service experience.
• Experience in local, grassroots marketing efforts preferred
• Experience organizing and working promotional events
• General experience in sales, customer service and/or retail a plus
• Computer proficiency in Microsoft programs and experience with online enrollment and lead tracking systems
• Some weekend and evening events will be required.
Education Requirements
• Bachelor’s degree
• Formal sales and/or customer service training preferred
Other Skill Requirements
• Outstanding communication skills which include the ability to use clear, concise and grammatically correct written and verbal language in all aspects of professional interaction with campers, their families, peers, and the larger community
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• Kevin McCarthy
• Liberty Personnel Services, Inc.
410 Feheley Drive | King of Prussia, PA 19406
• Direct Line: 484.238.1949
• kevin@libertyjobs.com www.libertyjobs.com
• http://www.linkedin.com/pub/kevin-mccarthy/0/521/133