Job Details:
Client Solutions Analyst
• The Solutions Analyst acts as a consultant and partner with the business community, project teams and business partners to elicit clarify and translate business requirements into documentation and conceptual design from which application and solutions are developed. The SA is an active participant in all phases of the project lifecycle and will be required to work closely with a variety of internal and external business partners to ensure that all business requirements are understood, documented and met.
Independently interacts regularly with business partners of varying associate/management levels to ensure clarity of the problem/opportunity and elicit business requirements. Determines and utilizes appropriate elicitation method based on stakeholders and desired outcome to elicit requirements and document information for use in analysis. Validates requirements elicited match the stakeholder’s understanding of the problem and stakeholder needs on medium to high complexity projects. Develops and maintains project documentation including formal proposals, feasibility studies, investigations, requirements specifications, use cases, system test cases, design documents, and testing plans according to standard system development lifecycle methodologies ensuring business expectations related to scope are also established and managed.
Demonstrates the ability to obtain and articulate a detailed understanding of the business being analyzed including the organizational structure and relationships that exist between business units and an understanding of the business impact of the request being addressed to provide better insight in solution recommendations. Assists business to identify and clarify business need, problem, or opportunity. Assesses the capabilities of the business channel/group to understand the change needed to meet business needs and achieve strategic goals. Drives and coordinates business readiness on all complexities of projects (i.e., associate communications, policy and procedure changes, coordination of job training aids, etc.).
MINIMUM QUALIFICATIONS:
o College degree and 2+ years of related work experience
o Ability to translate complex business requirements into detailed functional and/or technical specifications
o Demonstrated ability to develop alternative solutions to complex problems and recommend the best solution to the business and project team
o Ability to apply acquired knowledge from prior experience effectively in new situations (medium to high complexity)
o Demonstrated advanced analytical and problem solving skills
o Must be able to meet with clients of varying levels to gather, document, and analyze system specifications and requirements, work closely with developers and testers in the fast-paced environment.
o Ability offer solutions and the business impact to clients in a clear and concise manner.
o Ability to work collaboratively with others in team environment
o Possesses ability to use effective facilitation skills and techniques to elicit requirements from a diverse range of stakeholders and group size
o Demonstrated successful mastery of major components of the solutions lifecycle
o Possesses effective influencing and negotiating skills
o Excellent written and verbal communication skills
o Knowledge of when and how to use business assessment tools (e.g., feasibility studies, business cases and/or cost/benefit, project sizing and costing, and current state analysis/needs assessments)
o Understanding of how the people, processes and technology within an organization interact in relationships and patterns to create a feasible solution on projects of medium to high complexity
o Demonstrated mastery of test strategies, test plans, and test execution
o Process oriented, logical thinker
o Knowledge of relational databases and concepts
o SQL skills
o Experience using Microsoft Office Suite