Job Details:
HVAC General Manager of Service:
- Meet planned growth, profit, maintenance base and customer retention goals through management of subordinate organization and implementation of the company's systems while redeeming customer obligations in a timely, cost effective, high quality manner.
- Develop annual plan for bookings, sales activity, sales cost, G&A cost, actual gross profit, maintenance base and net operating income according to established procedures. Provide descriptions of the methods that will be used to assure redemption of plan. Redeem annual plan through effective management of subordinate organization.
- Train, direct and evaluate subordinates to achieve annual booking goals. Participate with the sales force in development and implementation of sales campaigns, programs and procedures. Support subordinates in the use of sales tools. Provide direct sales assistance on key accounts.
- Establish pricing policy and audit proposals to insure they meet company policy and profit goals. Train, direct and evaluate subordinates to properly evaluate, survey and price service agreements and all other work.
- Understand customer organization and decision-making process to effectively participate in strategy development and presentation. Train, direct and evaluate subordinates in the development and implementation of effective sales strategies.
- Train, direct and evaluate staff in effectively evaluating and selling price escalations. Establish escalation policy to assure customer retention while maintaining profit objectives. Minimize cancellation rate by assisting and directing sales and operations to promptly and effectively redeem customer obligations and respond to cancellation notices.
- Train, direct and assist subordinates to increase existing customer maintenance coverage and/or services. Establish target and key accounts, and develop methods to track those accounts
- Monitor all billing to assure optimum cash flow. Expedite payments. Train, direct and evaluate subordinates to assure optimum cash flow
Rob McCabe / Liberty Personnel Services / 484-238-1965 / www.libertyjobs.com
Please send resume to rob@libertyjobs.com