Job Details:
GENERAL MANAGER - HOTEL - GREAT LOCATION - BOSTON
General Description
The General Manager is responsible for:
The facility and staff
Running operations smoothly, efficiently and cost effectively
The building, common areas and rooms
Group management
Inventory and purchasing
Internet management and invoice reconciliation
Reservation management
Housekeeping management
Managing and troubleshooting daily operations, and handling any and all special situations that occur during their shifts or any other time 365 days a year.
Authority
This person will have the authority to settle minor guest disputes in a discrete manner. This person must have all spending approved other than ordinary needs. This includes maintenance and improvements.
Responsibilities
Staff
This person is responsible for training all new staff and monitoring the training checklist for both front desk and housekeeping.
Operations Management
Troubleshooting, supervising, disciplining, counseling employees and maintaining standards. This person will follow a regular schedule of inspections and supervisory checks. Constantly review current systems, make suggestions for improvement. Implement changes including written policies and procedures.
Profitability
Maximize profitability through maximizing sales, Preservation of assets and prudent cost control.
Desk
Working the desk as back up to set standards by example and stay in touch with procedures. This person will work at front desk when there is no second person and fill in whenever coverage is required.
Reservation Management
Handling special events, groups, and other special situations. Manage any guest complaints. This person will make decisions to settle disputes or problems regarding late cancellations, upgrades and other situations of this nature.
Administrative support
Inventory and Purchasing, internet sales reconciliation, month end any other administrative support needed.
Facility Management
Houseman
Prioritize and delegate trouble reports.
Monitor Houseman’s duties when facility manager is not present.
Engineering
Trouble shooting problems and good clear communication to facilities management.
Furnishings
Constantly review condition of furnishings and get approval for replacement and repairs.
Housekeeping
Manage the entire department as the executive housekeeper.
Conduct daily walkthroughs to check on quality and work habits.
Conduct room inspections and manage desk agents to conduct room set ups.
Manage deep cleaning calendar and double check housekeepers deep clean checklists.
Organization and management of all working and storage areas.
QUALIFIED CANDIDATES SUBMIT RESUME TO: JESSE@LIBERTYJOBS.COM
JESSE KATZ
LIBERTY PERSONNEL SERVICES
JESSE@LIBERTYJOBS.COM